You’re ready to close on your business sale! You’ve scheduled the closing. You’ve got your signature pen in hand, and you’re ready to sign on the dotted line. But out of nowhere, the buyer has changed his mind. So let’s look at four common reasons a buyer backs out of the sale of a business so we can be prepared. Then, let’s figure out how to handle those disruptions.
00:31 – Preparing for the Unexpected – The Disruptions just before the Close
00:53 – Last Minute Disruptions
01:01 – The Bad
02:07 – The Good
03:43 – Last minute changes can happen
04:04 – Financial
05:23 – Disgruntled Parties
06:25 – Waiting on approvals from Third Parties
06:48 – It’s a Dead Deal
08:13 – What to do if the unexpected occurs
08:18 – Reduce the purchase price
09:31 – Place a guarantee on the sale
10:19 – Put an Earn-Back or Earn-Out in place
11:31 – Takeaways
Perhaps one of the saddest last-minute changes I’ve read about transpired around the sinking of the Titanic. Right before the ship left its harbor, Second Officer David Blair was removed from the crew. Depending on which source you read, he may have taken a key to a locker that contained binoculars for the lookout, or he may have forgotten to tell others where he left the key to the box. Others claim that the remaining officers misunderstood each other’s directives about the binoculars. No matter what happened, sources agree that lookouts on the Titanic were not using binoculars the night the ship hit the iceberg.
If the lookouts used binoculars that night, could they have prevented the boat’s crash? Who knows. Regardless, a last-minute disruption to the Titanic’s crew staffing caused confusion. That confusion led to disruptions in standard operating procedures. Those disruptions may or may not have prevented the sinking of the Titanic. (For more information about the sinking of the Titanic, visit Encyclopedia Titanica.)
On the other hand, last-minute changes can be good. On August 28, 1963, Martin Luther King, Jr. (one of my top heroes) delivered a speech in front of the Lincoln Memorial during the March on Washington at the height of the Civil Rights Movement. Sources say that when Dr. King was nearing the end of his speech, audience member and friend, Mahalia Jackson, shouted out, “Tell ’em about ‘The Dream,’ Martin!”
From that point on, Dr. King began to improvise and speak from his heart instead of from his prepared notes. As a result of this unexpected disruption, Dr. King went on to deliver what some call “one of the most iconic speeches in American history ” that became “one of the defining moments of the civil rights movement.”
With these life-changing disruptions as our backdrop, let’s talk about changes that can occur before the closing of your business sale. Though some positive changes can occur [i.e. buyers raise their offer], most changes that happen right before the sale cause disruptions. So, let’s look at the 4 types of disruptions that can prevent the closing of a business sale.
Just like in real estate, buyers’ financing can fall apart. I’ve worked on many business sales where buyers had written approval from the bank. I’ve put deals together based on the buyers’ Letter of Intent and approval from the lender. Everything has been ready to go. Then, one small contingency in a lender’s underwriting changes everything.
Maybe the bank requires more or updated documentation. Parties can provide the necessary items, but they must delay the closing until the underwriter reviews and approves the new information.
Or worse, the lender might refuse to issue the final approval and release funds on the buyer’s loan because something didn’t meet their “sniff test.” If the buyer can’t get financing, he can’t purchase the business.
Sometimes, buyers have nothing to do with the disruption of the business sale. While you might think disagreements arise most often between buyers and sellers, that hasn’t been my experience. More often, I’ve seen business sales dissolve over disagreements between partners, shareholders, members, or owners.
If you’re on the seller’s side and you have partners or shareholders, you must make sure each is working toward the same end goal. Let’s say that one of the partners has his own selling agenda or wants a different sales outcome. Then, sellers could end up on different pages at the end of the process. If co-sellers cannot reach their own internal agreements, they cannot move forward with a purchase agreement with the buyer.
I’ve also seen disruptions arise due to parties unaffiliated with either buyers or sellers. Perhaps you must delay closing because you’re waiting on a landlord to validate and approve the new lessee (the buyer). Or maybe a supplier or vendor refuses to transfer a contract from seller to buyer. Many times, situations outside of buyers’ and sellers’ immediate control delay or disrupt closings.
Worst of all, the deal could just die. Some buyers get right up to the purchasing table and get cold feet. I’ve even seen some sellers simply change their mind and walk away from the closing. One seller, in particular, decided he didn’t like the buyer, and he walked away from the sale during the due diligence process.
Now many times, the seller is locked into the deal and cannot walk away. Legal documents and agreements bind them to the sale. However, buyers, at times, have the ability to walk away for one reason or the other.
I have even seen a buyer walk away from the business sale because he was diagnosed with a terminal illness after he issued his Letter of Intent.
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You never know what could happen before the business sale closes. So what are we to do when we find ourselves facing unexpected disruptions?
The key here is that you must remember that unexpected roadblocks do not always mean the deal is dead. This buyer backing out does not necessarily mean you have to go to start from scratch on a deal with a different buyer. Oftentimes, there are still ways to get the deal done and sell the business.
My point in today’s article is that planning wins every time. If we can plan our exit well enough in advance, then we can virtually eliminate some or most disruptions. With the technology available in today’s society, we should be able to avoid most surprises. But, sometimes things happen that are outside of our control. We must plan how to deal with those circumstances as well.
So, friends, we’re getting close. In the next episode, we’re going to deal specifically with the closing and what to expect. Until then, remember that life is hard. Life is fun. Life is complicated. Business can be complicated. Money definitely doesn’t have to be. Let’s continue to make our lives, at least, financially simple.