We’ve finally reached the final area in our deep dive into the KPIs of the 8 key areas of business, here at Heritage. During this series, I’ve had the opportunity to speak with several people from the Heritage team, and give you an in-depth look at our business. For the final key area, I knew I just had to speak with our COO, Amy Ahrens. I mean, who knows more about the metrics that go into operations KPIs than the Chief Operations Officer? Join me as I share some of the insights that Amy shared with me.