One of my favorite films, when I was growing up, was The Wizard of Oz. Of course, most of you are familiar with Dorothy and Toto following the yellow brick road to meet with the mighty wizard so that she could return home. But for all of the hype that surrounded this great sorcerer, it turns out that he was simply a clever man behind a curtain. With that in mind, I want to give you all a peek at what takes place behind the curtain in my own business, how the sausage is made, so to speak. Over the next few weeks, we’re going to really look at what makes my businesses work. Today, I want to share my company’s journey to discover KPIs.